Audio Troubleshooting
Audio Troubleshooting
If others can't hear you during a video call, this is usually due to microphone settings, permissions, or hardware issues. Follow these steps to resolve audio problems.
Please select your operating system or browser for specific instructions:
1. Check for Connection Errors:
- If you're experiencing call connection errors (NotReadableError, NotAllowedError, etc.)
- First visit our main help page to fix those issues
- Audio problems often stem from the same underlying connection issues
2. Check Browser Permissions:
- Look for a microphone icon in your browser's address bar
- If blocked or no permissions granted, follow our permission guide
- Refresh the page after granting permissions
3. Open Kedyou Settings Menu:
- Click the settings icon in the bottom right of the video call interface
- This will open the audio/video settings panel
4. Verify Microphone Selection:
- In the settings menu, check the microphone list
- Ensure the correct microphone device is selected
- If you have multiple microphones, try switching between them
- Test built-in microphone vs external microphone if available
5. Adjust Microphone Sensitivity:
- Find the Microphone Sensitivity slider in settings
- Drag the slider down to 0 (most sensitive setting)
- This reduces the threshold needed to activate your microphone
6. Test Microphone Input:
- Speak normally while watching the microphone indicator, you should see the bar move as your mic detects input
- Green bar = transmitting audio
- Grey indicator = muted or input below threshold sensitivity
- If no movement appears, there is no autio being detected, continue to next steps
7. Check Device Mute Status:
- Ensure you're not muted in the Kedyou interface
- Check if your microphone has a physical mute button or switch
- For headsets, verify the mute switch on the cable/headset
- Some keyboards have microphone mute keys - check those too
8. Verify Operating System Settings:
- Windows: Settings → Privacy → Microphone → Allow apps to access microphone
- macOS: System Preferences → Security & Privacy → Privacy → Microphone
- Linux: Check PulseAudio/ALSA settings and permissions
- Ensure your browser is listed and enabled
9. Check Security Software:
- Allow microphone access in any antivirus programs
- Check firewall settings for microphone/browser access
- Some security software blocks microphone access by default
- Add your browser to the allowed applications list
Still No Audio?
- Try a different browser (Chrome is recommended)
- Test your microphone in another application
- Restart your browser completely
- Check if Windows/macOS updates are available
- Try using a different microphone or headset
- Contact support if the issue persists
